University of Miami, MBA, MD
I've been treated at Spring Fertility for the past 9 months, and have nothing but the best things to say about my experience. My husband and I ended up here after a diagnosis of unexplained infertility. I met Dr. Pasternak in February and one month later I was already doing my first cycle. Unfortunately, the results on our first two cycles were disappointing, so we went on to do two more, with much better results, leading to a recent, hopefully, successful transfer.
The service at Spring is top-notch. I've never received care like this - from the patient portal to the ongoing communication from my care team to the experience in the clinic, I always felt taken care of and as though an answer was one email or call away. Dr. Pasternak has her own care team, so I worked primarily with her, Markie, and then Crystal and Dana - all lovely individuals. I can genuinely say I will miss seeing Dr. Pasternak and speaking with the team so often. If you have a choice of doctor, I can't say enough about Dr. Pasternak - she is warm and conversational, but matter of fact and undeniably great at her job. She worked to figure out the right protocol and timing every time, and her team was so helpful in working out ideal timing for all cycles and procedures.
Beyond this team, the receptionists, medical assistants, and phlebotomists are stellar (huge shoutout to Abby who plays music and chats so you don't even realize you're getting blood taken). IVF is a stressful situation with a lot of unknowns. Taking this on during a pandemic added a layer of anxiety on top of that. But even in such a trying situation, I wouldn't change a thing and I have the team at Spring to thank for that!